What You’ll Be Doing:

• Be the first line of defence: Use documented runbooks to resolve technical and security issues swiftly and accurately.
• Monitor and act: Utilise tools like Datadog to track systems and respond to alerts. Focus on identifying genuine issues, minimise noise by filtering out non-critical or repetitive alerts, and escalate when necessary to help the team stay focused.
• Escalate smartly: Utilise the Incident Management system to promptly and report customer-impacting incidents and anomalies. Ensure that you flag them to the relevant stakeholders or teams beyond your own, when appropriate.
• Collaborate cross-functionally: Work with Security and Engineering teams to support safe, reliable operations. Share timely updates, follow guidance, and contribute to solutions when possible.
• Grow expertise: Learn how PPRO’s products, systems, and operations work so you can respond faster and with greater accuracy.

You’ll Need:

• Problem-solving mindset with a learning-first approach.
• Security awareness in operational contexts.
• Curiosity for systems, monitoring, and modern tooling.
• Strong written/spoken English communication skills.
• Collaborative attitude and adaptability.
• Willingness to join a 24/7 shift rotation covering weekends.

Technologies You’ll Use & Learn:

• You’ll get hands-on experience with industry-leading tools like DataDog, Jira, AWS, and more. Don’t worry if you haven’t used them all before, we’ll support you in learning as you go.
• Cloud & Infrastructure: AWS, Kubernetes, Docker
• Monitoring & Observability: DataDog
• Incident & Ticketing Tools: PagerDuty, JIRA
• Languages & Scripting: Java, Kotlin, Bash, Python
• Event-Driven Systems: SQS, SNS, Kinesis
• Infrastructure as Code & Automation: Terraform, Terragrunt, GitHub Actions
• Security & Networking: Container and firewall best practices

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/