Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.

With over 7,000 colleagues delivering care across the UK, we’re transforming how we operate — strengthening how we plan, communicate, and deliver change across a complex, people-led organisation.

To support this, we’re hiring an Operations Planning & Delivery Manager — a senior, high-impact role at the centre of the business.

This is not a traditional “operations” role.

This is about leading change, driving alignment, and shaping how a large organisation works and communicates at scale.

As an Operations Planning & Delivery Manager, you will act as the lynchpin between strategy and execution — ensuring that operational priorities, change initiatives, and communication are aligned across the business.

You’ll work closely with senior leaders to bring clarity to complexity, create structure across a fast-paced environment, and ensure that teams across the organisation are engaged, informed, and able to deliver effectively.

Salary : Up to £65,000

What You’ll Be Doing

• Leading a business-wide approach to operational planning and alignment
• Owning and embedding a “one version of the truth” framework for communication and delivery
• Driving the delivery of major change and transformation initiatives
• Partnering with senior stakeholders to align priorities and enable execution
• Designing and evolving target operating models and ways of working
• Leading on engagement and communication planning, ensuring clarity and buy-in across teams
• Acting as a central point of coordination across Operations, People, IT and leadership teams
• Using data and insight to inform decisions, improve performance and drive change outcomes
• Supporting a culture of continuous improvement across a complex, multi-site organisation

What We’re Looking For

We’re looking for a credible, engaging senior leader who thrives in pace and complexity.

You’ll bring:

• Experience operating in a fast-paced, multi-site, people-led organisation
• A proven track record of leading change and transformation
• Exceptional communication and stakeholder engagement skills
• The ability to influence at all levels, including senior leadership
• A strong ability to create structure, clarity and alignment in complex environments
• A proactive, resilient mindset with a focus on delivery and continuous improvement

This role is best suited to someone who has led change in a service-driven, people-focused organisation, where engagement and communication are critical — rather than purely transactional or process-driven environments.

Desirable

• Experience in care, healthcare, or regulated sectors
• Exposure to operating model design or transformation programmes
• Familiarity with structured improvement methodologies (LEAN, Six Sigma, etc.)

Why Helping Hands

We’re a purpose-driven organisation — but we’re also a large, complex business undergoing real change.

This is your opportunity to:

• Lead transformation that directly impacts colleagues and customers nationwide
• Shape how a growing organisation aligns, communicates, and delivers
• Be part of a business where people, pace and purpose come together