【IT Engineer】| Join Our Global Tech Team

Key Highlights

• Global Project Exposure: Support an international cloud data center project alongside global technical teams.
• Technical Growth: Gain hands-on experience with servers, networking, monitoring systems, and mission-critical IT infrastructure.
• Career Development: Opportunity to grow into Senior Engineer, Team Lead, or Operations Management roles.
• International Environment: Work with multicultural teams and global-standard IT operations processes.
• Learning Opportunities: Internal technical training, project guidance, and exposure to enterprise-level cloud operations.

Career Development

• Promotion Plan: Junior Engineer → Intermediate Engineer → Senior Engineer → Team Lead
• Growth Path: Training → Practical project experience → Technical specialization → Leadership opportunities

Key Responsibilities

• IT Infrastructure Support: Troubleshoot and maintain servers, switches, cabling, monitoring systems, and related data center infrastructure.
• Incident Management: Handle incidents, escalations, and ticket resolution while ensuring SLA compliance.
• Technical Coordination: Work with engineers, vendors, and remote teams to resolve technical issues and support operational improvements.
• Operational Excellence: Support maintenance activities, upgrades, risk inspections, and process optimization.
• Documentation & Reporting: Create incident summaries, operational reports, and technical documentation.

Requirements

• Academic & Experience: 3+ years of experience in IT support, data center operations, NOC, infrastructure, or network operations.
• Technical Skills: Knowledge of servers, networking, Windows/Linux systems, cabling, and hardware troubleshooting.
• Operational Knowledge: Familiar with ticketing systems, incident management, SLA processes, and technical documentation.
• Language Skills: Portuguese fluency required; English required for meetings, documentation, and communication with international teams. Mandarin Chinese is a plus.
• Soft Skills: Strong problem-solving ability, attention to detail, teamwork, and ability to work under pressure.

Preferred Qualifications

• Experience with cloud or data center environments.
• Familiarity with VLAN, TCP/IP, switching, routing, fiber/copper cabling, and monitoring tools.
• Certifications such as CCNA, ITIL, AWS, Linux, or similar are a plus.

What We Offer

• Opportunity to support a high-standard international cloud data center project.
• Exposure to global data center operation models, ITO service delivery, incident management, and process
• improvement practices.
• Technical training, project process guidance, and career development opportunities.
• Opportunity to grow into senior engineer, team lead, project coordination, or operations management
• responsibilities.
• Competitive compensation and benefits based on experience and local employment structure.

Local do trabalho: Presencial