Maintains all Quality Management System (QMS) documentation up to date;

Provides training as needed, aiming at standardization and preservation of functional knowledge (systematization of knowledge/“know-how”);

Plans and coordinates first-party (internal) audits related to the QMS/EHS (ISO 9001 and ISO 22716), including resulting actions; monitors feedback from departments regarding action plans generated during the process;

Supports second-party (customer) and third-party (certification bodies, government agencies, others) external audits, as well as follow-up actions (action plan responses, non-conformance reports);

Reviews documentation related to customer requirements (manuals and similar documents) submitted by Sales Administration, promoting multidisciplinary analysis;

Monitors responses to customer self-assessment questionnaires (when related to integrated management systems), submitted by Sales Administration or Sales teams across all business units, ensuring proper distribution of questions to the responsible internal departments;

Promotes awareness of Quality and EHS policies, operational excellence, and customer satisfaction;

Acts in compliance with company guidelines and in accordance with EHS and Quality policies and procedures;

Provides support for daily routine activities within the area (completion of Quality Management System documentation);

Supports other departments as required by the Quality Management System;

Prepares reports and result tracking spreadsheets;

Monitors continuous improvement projects;