Maintains all Quality Management System (QMS) documentation up to date;
Provides training as needed, aiming at standardization and preservation of functional knowledge (systematization of knowledge/“know-how”);
Plans and coordinates first-party (internal) audits related to the QMS/EHS (ISO 9001 and ISO 22716), including resulting actions; monitors feedback from departments regarding action plans generated during the process;
Supports second-party (customer) and third-party (certification bodies, government agencies, others) external audits, as well as follow-up actions (action plan responses, non-conformance reports);
Reviews documentation related to customer requirements (manuals and similar documents) submitted by Sales Administration, promoting multidisciplinary analysis;
Monitors responses to customer self-assessment questionnaires (when related to integrated management systems), submitted by Sales Administration or Sales teams across all business units, ensuring proper distribution of questions to the responsible internal departments;
Promotes awareness of Quality and EHS policies, operational excellence, and customer satisfaction;
Acts in compliance with company guidelines and in accordance with EHS and Quality policies and procedures;
Provides support for daily routine activities within the area (completion of Quality Management System documentation);
Supports other departments as required by the Quality Management System;
Prepares reports and result tracking spreadsheets;
Monitors continuous improvement projects;
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